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Cookie Policy

Dukes Casino > Cookie Policy
Last updated: 26/04/2026
Relevance verified: 02/06/2026

What This Policy Covers

This Cookie Policy explains how Dukes Casino (operated at dukes-casino-nz.com, registered address: Level 2, 205 Queen Street, Auckland 1010, New Zealand) uses cookies and similar tracking technologies when you visit our website. It sits alongside our Privacy Policy and forms part of how we handle your information in accordance with the Privacy Act 2020 (New Zealand) and the requirements of our Malta Gaming Authority licence (MGA/B2C/231/2012).
By continuing to use dukes-casino-nz.com, you acknowledge that cookies may be placed on your device in line with the preferences you set when first visiting the site. You can change those preferences at any time, and this page explains exactly how.

What Cookies Actually Are

A cookie is a small text file that a website places on your computer, smartphone, or tablet when you visit. The file itself doesn’t contain anything that would identify you personally by name. What it does is store a short piece of information, typically a reference number or a setting, that our servers can read the next time your browser connects to our site.
Cookies are not programmes. They cannot run code, carry viruses, or access other files on your device. They exist solely to pass information between your browser and our web servers. Without them, many things that make a website functional, things like staying logged in, remembering your language preference, or keeping items in a cart, would not work at all.
We also use technologies that behave similarly to cookies, including web beacons (also called tracking pixels), local storage objects, and session storage. Where we refer to “cookies” in this policy, we’re using the term broadly to cover all of these.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for dukes-casino-nz.com to function. Without them, the site cannot operate correctly. They handle things like your login session (so you don’t get logged out mid-game), security token validation, and load balancing across our servers.
Because these cookies are essential to the service working at all, they are placed automatically and do not require your consent under the Privacy Act 2020. You can disable them through your browser settings, but doing so will prevent core features of the site from working, including account access, deposits, and game play.
Examples of what strictly necessary cookies do on our site:

  • Keep you logged in to your Dukes Casino account during a session
  • Maintain your NZD currency setting across page loads
  • Support the secure payment process when you deposit or request a withdrawal
  • Enforce responsible gambling controls you have set in your account, such as deposit limits and session timers
  • Detect and prevent fraudulent activity or unusual access patterns on your account

Performance and Analytics Cookies

These cookies collect aggregated, anonymised information about how visitors use our site. We use this data to understand which pages load slowly, which game categories get the most traffic, and where players drop off during the registration or deposit process. The goal is to make the site better, not to track individuals.
The data collected through performance cookies does not identify you personally. It’s statistical in nature: page views, session duration, browser type, and similar signals. We use Google Analytics and a small number of other analytics platforms for this purpose.
You can opt out of performance cookies using our consent tool, accessible via the cookie banner when you first visit the site, or through the preference centre linked at the bottom of every page.

Functional Cookies

Functional cookies remember choices you’ve made so that the site behaves the way you prefer on return visits. They don’t track you across other websites, and the information they hold applies only to your experience on dukes-casino-nz.com.
Functional cookies at Dukes Casino handle things like:

  • Remembering whether you’ve dismissed the welcome banner
  • Storing your preferred game view (grid vs list layout in the lobby)
  • Keeping track of which games you’ve recently played for the “continue playing” shortcut
  • Retaining your preferred deposit method in the cashier so you don’t have to select it each time

Switching off functional cookies won’t break the site, but some conveniences won’t carry across sessions.

Marketing and Targeting Cookies

We use marketing cookies to serve promotional content that reflects your interests rather than showing you offers that have no relevance to how you play. These cookies track your activity on our site over time and, where you’ve agreed to third-party cookies, may interact with advertising platforms to support retargeting campaigns.
Marketing cookies are entirely optional. You are not required to accept them to access Dukes Casino. If you decline them, you may still see promotional content from us, but it will be generic rather than tailored.
We do not use marketing cookies to target individuals based on sensitive information such as inferred financial difficulty or patterns that suggest problem gambling behaviour. This is a firm internal policy that sits on top of our MGA licence obligations.

Third-Party Cookies

Some cookies on dukes-casino-nz.com are set not by us but by third-party services that we use to deliver parts of the site. These include:

  • Google Analytics – for aggregated traffic and behaviour data
  • Evolution Gaming and Ezugi – our live casino providers, which may set session cookies within their game frames to support the live stream and game state
  • Payment processors (including those handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT transactions) – which may set security and fraud-prevention cookies during the checkout process
  • BeGambleAware and Gambling Therapy – our responsible gambling partners, whose widgets on certain pages may set their own functional cookies

Third-party cookies are governed by the privacy and cookie policies of the organisations that set them. We do not have direct control over these cookies, and we encourage you to review the relevant policies of any third-party service you interact with through our platform.

Cookies and New Zealand Law

New Zealand does not currently have cookie-specific legislation in the same form as, for example, the European GDPR. However, the collection and use of personal information through cookies is governed by the Privacy Act 2020, which came into force on 1 December 2020 and replaced the Privacy Act 1993.
The Privacy Act 2020 requires us to:

  • Collect personal information only by lawful means and only to the extent reasonably necessary for a legitimate purpose
  • Tell you, either before or at the time of collection, what information we’re collecting, why we’re collecting it, and who it may be passed to
  • Keep the information secure against loss, unauthorised access, and misuse
  • Allow you to access and correct any personal information we hold about you
  • Not share your information with overseas parties unless those parties are subject to comparable privacy protections

Where cookies collect data that can be linked back to an individual (for example, a logged-in session cookie associated with your player account), that data is treated as personal information under the Act and handled accordingly.
As a licensed operator under MGA/B2C/231/2012, we are also required to maintain technical and organisational measures to protect player data in accordance with the Malta Gaming Authority’s data protection requirements, which align in most material respects with GDPR principles. This means that even though New Zealand law is the primary framework applicable to our NZ players, our data practices meet a higher standard than the minimum the Privacy Act 2020 requires.

Responsible Gambling and Cookies

We use cookies as part of our responsible gambling infrastructure. Specifically, certain strictly necessary cookies are how we enforce the limits, controls, and exclusions that you can set in your account. If you have set a daily deposit limit, a session time reminder, or a self-exclusion period, our systems use cookies to maintain those controls across browsing sessions.
Disabling strictly necessary cookies may interfere with these controls operating correctly. If you are using any responsible gambling tools on your Dukes Casino account, we recommend leaving strictly necessary cookies enabled.
If gambling is causing you concern, you can access free, confidential support through:

How Long Cookies Last

Cookies fall into two broad categories based on how long they persist on your device:

  • Session cookies are temporary. They exist only while your browser is open and are deleted automatically when you close it. Most of our login and security cookies work this way.
  • Persistent cookies remain on your device for a set period after you close your browser, until that period expires or until you delete them manually. The length varies depending on the cookie’s purpose. Preference cookies that remember your settings typically last between 30 days and 12 months. Some analytics cookies may persist for up to 24 months.

You can view the specific cookies currently on your device, along with their expiry dates, using your browser’s developer tools or a browser extension designed for cookie inspection.

Managing and Removing Cookies

Through Our Preference Centre

When you first visit dukes-casino-nz.com, a cookie consent banner will give you the option to accept all cookies, reject non-essential cookies, or set your preferences by category. You can return to and update those preferences at any time using the “Cookie Settings” link in the footer of every page on our site.

Through Your Browser

Every major browser gives you the ability to view, block, and delete cookies directly. The steps differ slightly depending on which browser you use:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Apple Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and data stored
  • Samsung Internet: Settings > Privacy > Smart Anti-Tracking

You can also set most browsers to notify you each time a cookie is placed, giving you the option to accept or refuse on a site-by-site basis. Blocking all cookies will affect the functionality of many websites, not just ours.

Opting Out of Analytics

If you use Google Analytics specifically, Google provides a browser add-on that prevents your visit data from being included in Analytics reporting. You can find it at tools.google.com/dlpage/gaoptout.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting that sends a request to websites asking them not to track your browsing. There is currently no agreed standard for how websites should respond to Do Not Track signals, and we do not alter our cookie behaviour based on them. Using our preference centre is the most effective way to control how your data is used on our site.

Cookies and Children

Dukes Casino is strictly an 18+ platform. We do not knowingly collect information from or about anyone under the age of 18. If cookies on our site collect data that is subsequently associated with an account opened by a minor in breach of our terms, that account and its data will be closed and deleted once the issue is identified. If you believe your child has created an account on our site, please contact us immediately at support@dukes-casino-nz.com.

Changes to This Policy

Our cookie practices may change when we introduce new site features, adopt new analytics tools, or when our legal obligations are updated. When we make material changes to this policy, we will notify registered players by email and update the policy here. Continuing to use dukes-casino-nz.com after a policy update takes effect means you’re aware of the current version.
We recommend checking this page periodically if you want to stay informed about how we use cookies, particularly if you are a regular player.

Contact Us

If you have questions about this Cookie Policy, how we handle your personal information, or how to exercise your rights under the Privacy Act 2020, you can reach us through any of the following:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz or by calling 0800 803 909.

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