1. General Provisions
These Terms and Conditions govern your use of the Dukes Casino website at https://dukes-casino-nz.com/ and all associated services, games, and features made available through it. By registering an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
Dukes Casino is operated under licence number MGA/B2C/231/2012, issued by the Malta Gaming Authority (MGA). The Malta Gaming Authority is widely recognised as one of the most rigorous gambling regulators in the world, requiring licence holders to maintain segregated player funds, submit to independent audits, and uphold enforceable standards for the handling of player complaints. Our registered business address in New Zealand is Level 2, 205 Queen Street, Auckland 1010, New Zealand.
New Zealand does not currently issue licences for offshore online casino operations. Under the Gambling Act 2003 (NZ), it is not an offence for New Zealand residents to access and use lawfully operated offshore gambling services. Dukes Casino provides its services to New Zealand players on this basis, operating under the oversight of the Malta Gaming Authority rather than a domestic NZ regulator.
These Terms should be read alongside our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific bonus or promotional terms applicable to individual offers. Where any conflict arises between these Terms and a specific promotional condition, the promotional condition applies only to that specific offer, and these Terms govern all other matters.
2. Eligibility and Account Registration
2.1 Age Requirements
You must be at least 18 years of age to register and play at Dukes Casino. This is a strict requirement with no exceptions. Accessing gambling services while under the age of 18 is prohibited, and we will take immediate action, including the permanent closure of any account found to be held by a minor. Any funds deposited to such an account will be returned, and any winnings generated will be forfeited.
By completing registration, you confirm that you are 18 years of age or older. We verify this at registration and through our identity verification process described in Section 4.
2.2 Geographic Eligibility
Our services are available to players from New Zealand and other permitted jurisdictions. Residents of jurisdictions where online gambling is specifically prohibited by local law are not permitted to register. It is your responsibility to determine whether accessing online casino services is lawful in your specific jurisdiction before registering.
2.3 Creating Your Account
Each player may hold only one account at Dukes Casino. Duplicate accounts are not permitted. If we identify that you hold more than one account, all duplicate accounts will be closed, and any balances or bonuses associated with duplicate accounts may be forfeited.
When registering, you are required to provide accurate and complete information, including your legal name, date of birth, email address, and contact details. You must keep this information current. We reserve the right to require additional verification at any point in your account’s lifetime to confirm that your details remain accurate.
Your account is personal to you. You may not transfer, sell, or share your account with any other person. You are solely responsible for maintaining the confidentiality of your username and password. If you suspect that your account has been accessed without your authorisation, contact us immediately at support@dukes-casino-nz.com or call +64 9 363 2710.
3. Restricted Activities
The following are prohibited in connection with your use of Dukes Casino:
- Registering or attempting to register if you are under 18 years of age
- Registering from a jurisdiction where online gambling is illegal under applicable local law
- Opening more than one account, whether under your own name or using another person’s details
- Using another person’s payment method without their explicit written consent
- Using software, bots, scripts, or any automated tools to gain an advantage or manipulate game outcomes
- Colluding with other players in any game format, including but not limited to live poker or multiplayer games
- Exploiting any technical error, software bug, or system fault for financial gain. Any winnings derived from a confirmed error will be voided
- Engaging in any form of money laundering, fraudulent activity, or providing false information at any stage
- Attempting to charge back, reverse, or dispute a legitimate transaction with your bank or payment provider
- Abusing bonus offers, including opening multiple accounts to claim a welcome bonus more than once, or creating accounts with the primary intent of bonus exploitation rather than genuine recreational play
We reserve the right to suspend, restrict, or permanently close any account where we have reasonable grounds to believe that any of the above activities have occurred. In such cases, deposits may be returned at our discretion, and any associated winnings may be forfeited.
4. Identity Verification (KYC)
4.1 Why Verification Is Required
Identity verification, commonly referred to as Know Your Customer (KYC), is a requirement under our MGA licence and is a condition of processing any withdrawal from your account. It also serves to protect you as a player by confirming that no other person can access or withdraw from your funds.
4.2 What You Will Need to Provide
We may request the following documents at the time of your first withdrawal, or at any point if we have compliance-related grounds to do so:
- Proof of identity: a valid New Zealand driver’s licence, passport, or other government-issued photo ID
- Proof of address: a utility bill, bank statement, or official government document dated within the past three months, showing your full name and residential address
- Proof of payment method: a photograph or screenshot of the front of any card used for deposits (with the middle eight digits obscured), or documentation confirming ownership of any e-wallet or cryptocurrency wallet used
- Proof of source of funds: in cases where deposits or withdrawal amounts trigger enhanced due diligence requirements, we may request evidence of your source of funds, such as payslips, bank statements, or similar documentation
4.3 Processing Times
We aim to process verification documents within 72 hours of receipt during business days. Submitting clear, legible documents early in your account’s lifetime is strongly advised, as verification is required before any withdrawal can be processed.
Documents that are unclear, expired, or inconsistent with the information on your account will be returned with a request for corrected versions. We are not liable for any delay in processing caused by the submission of incomplete or unacceptable documents.
5. Deposits
5.1 Accepted Payment Methods
Dukes Casino accepts deposits via the following methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Bitcoin (BTC)
- Ethereum (ETH)
- USDT (Tether)
New Zealand Dollars (NZD) are supported natively. You deposit in NZD, your account balance is displayed in NZD, and withdrawals are returned in NZD without currency conversion charges applied by us. Your bank or payment provider may apply their own fees, which are outside our control.
5.2 Deposit Conditions
All deposits must be made using payment methods registered in your own name. Deposits using payment methods belonging to a third party are not permitted. Where we identify that a third-party payment method has been used, we reserve the right to withhold any associated winnings pending investigation and may return the deposit to the originating payment method.
We do not accept cash deposits. We do not accept credit card deposits from players who have identified themselves as having a gambling problem or who have active responsible gambling restrictions on their account.
Minimum and maximum deposit amounts may apply depending on the payment method selected. These are displayed at the cashier at the time of deposit.
5.3 Deposit Timing
Card deposits and digital wallet deposits (Apple Pay, Google Pay) are typically credited to your casino account instantly. Cryptocurrency deposits are credited once the required number of blockchain confirmations has been reached, which is typically within 10 to 30 minutes but may vary depending on network conditions at the time of the transaction.
6. Withdrawals
6.1 Withdrawal Eligibility
To request a withdrawal, your account must be fully verified in accordance with Section 4 of these Terms. Withdrawal requests submitted before verification is complete will be held until the required documents are provided and approved.
You may only withdraw funds to a payment method that belongs to you and that has been previously used for a deposit, or which has been accepted through our alternative verification process. We do not make withdrawals to third-party accounts under any circumstances.
6.2 Processing Times
Withdrawal requests are reviewed and processed by our payments team. Cryptocurrency withdrawals are generally the fastest, with funds typically reaching your wallet within a few hours of approval. Card withdrawals are processed promptly on our end, but the time for funds to appear in your bank account depends on your bank’s own processing cycle, which is typically one to five business days.
6.3 Withdrawal Limits
Minimum and maximum withdrawal amounts apply and are displayed in the cashier. If you hold an active bonus at the time of a withdrawal request, the wagering requirements associated with that bonus must be met before the withdrawal can be processed. Any bonus with a maximum cashout limit will restrict the amount you can withdraw from winnings generated using that bonus. These limits are specified in the relevant bonus terms.
6.4 Verification of Funds
We reserve the right to carry out enhanced due diligence on withdrawal requests that exceed certain thresholds or that appear unusual in the context of your account’s deposit and play history. This may involve requesting additional documentation as outlined in Section 4. This process is a requirement under our licence and applies without prejudice.
7. Bonuses and Promotions
7.1 General Bonus Conditions
Dukes Casino offers a range of bonuses and promotional offers to both new and existing players. Each bonus is subject to its own specific terms and conditions, which are published on the relevant promotional page and must be read before claiming any offer.
The following general conditions apply to all bonuses unless the specific promotional terms state otherwise:
- Bonuses are available to players aged 18 and over who have a fully registered and verified account
- Each welcome bonus is available to new players only and may be claimed once per household, IP address, device, and payment method
- Claiming a bonus constitutes acceptance of the terms applicable to that bonus
- Bonuses must be claimed at the point of deposit unless a specific promotional term or bonus code mechanism allows for retrospective activation
- Bonuses are non-transferable and have no cash value until any applicable wagering requirements have been fully met
- We reserve the right to withdraw, modify, or suspend any promotional offer at any time, with or without prior notice, provided that any offer already validly claimed by a player will be honoured under the terms in place at the time of the claim
7.2 Wagering Requirements
Most bonuses at Dukes Casino carry a wagering requirement, which is a multiplier applied to the bonus amount (and in some cases the deposit amount) that must be wagered before any associated winnings can be withdrawn. For example, a bonus of NZ$200 with a 35x wagering requirement means NZ$7,000 must be wagered before a withdrawal of winnings derived from that bonus can be made.
Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games such as blackjack, roulette, and baccarat may contribute at a lower rate or may be excluded entirely from wagering requirements. The contribution rates for each game type are set out in the specific bonus terms.
Bets placed while a bonus is active that exceed the maximum permitted bet size as stated in the bonus terms may result in the forfeiture of the bonus and any winnings derived from it.
7.3 Bonus Expiry
All bonuses and associated free spins are subject to an expiry period, after which any unclaimed or unwagered bonus funds will be removed from your account. Expiry periods are stated in the specific promotional terms.
7.4 Abuse of Bonuses
We operate detailed monitoring of all bonus activity. Where we determine that a player has engaged in bonus abuse, including opening duplicate accounts to claim a welcome offer more than once, using low-risk betting strategies specifically designed to circumvent wagering requirements rather than reflecting genuine play, or otherwise exploiting promotional offers in bad faith, we reserve the right to remove any bonus balance and associated winnings and to close the relevant account.
8. Gameplay Rules
8.1 Game Fairness
All games available at Dukes Casino use certified random number generators (RNGs) that have been independently tested and verified by approved certification bodies operating under the Malta Gaming Authority’s framework. The Return to Player (RTP) percentages for individual games are accessible within the game information panel before play begins.
8.2 Game Malfunctions
In the event of a technical malfunction during a game, the round will be voided and any wager placed during the affected round will be returned to your account balance. Winnings produced by a demonstrably faulty game or technical error are not valid and will not be paid out. If a game freezes or disconnects during play, we recommend closing and reloading the game. Your session data is preserved and the game will resume from its last valid state.
8.3 Minimum and Maximum Bets
Each game has its own minimum and maximum bet limits, which are displayed within the game interface. Where a bonus is active, additional maximum bet restrictions may apply as set out in the promotional terms. Placing bets that exceed the maximum permitted amount while a bonus is active may result in the forfeiture of that bonus.
8.4 Disconnection During Live Games
In live casino games, if you are disconnected during an active hand or round, your bet may stand and the outcome will be determined by the live dealer in accordance with the game rules. We are not responsible for interruptions to your connection caused by your internet service provider, device, or any factor outside our control.
9. Responsible Gambling
9.1 Our Commitment
Dukes Casino is committed to providing a gambling environment that supports player wellbeing. Gambling is intended to be an enjoyable recreational activity. We take our responsibilities seriously and have implemented tools and policies to help players maintain control over their gambling behaviour.
9.2 Player-Controlled Limits and Tools
The following tools are available to all registered players through your account settings:
- Deposit limits: set a daily, weekly, or monthly cap on the amount you can deposit. Limits take effect immediately when reduced and may require a cooling-off period before they can be increased
- Session time limits: restrict the amount of time you spend playing in a single session
- Reality check alerts: receive periodic notifications during your session reminding you of how long you have been playing
- Cool-off periods: temporarily suspend your access to the casino for a period ranging from 24 hours to several weeks, during which you will not be able to log in or deposit
- Self-exclusion: permanently exclude yourself from Dukes Casino. Self-exclusion is irreversible for a minimum period and is honoured without exception. If you wish to self-exclude, contact our support team via live chat, email at support@dukes-casino-nz.com, or by phone on +64 9 363 2710
9.3 External Support Resources
If gambling is causing concern for you or someone you know, the following free and confidential services are available:
- Gambling Help Online (New Zealand): gamblinghelponline.org.nz, offering free counselling and support for New Zealanders affected by problem gambling
- Gambling Therapy: gamblingtherapy.org, providing online support available 24 hours a day
- BeGambleAware: begambleaware.org, offering practical information and guidance for those affected by gambling harm
9.4 Minor Protection
We strongly encourage all account holders to ensure that minors do not have access to their devices or accounts while logged in. If you share a device with others, log out of your account after each session. We also recommend enabling parental control software if there are children in your household. We will cooperate fully with any investigation involving a minor gaining access to gambling services.
10. Privacy and Data Protection
Your personal data is collected and processed in accordance with our Privacy Policy, which is available at https://dukes-casino-nz.com/. We collect personal data for the purposes of account administration, identity verification, fraud prevention, regulatory compliance, and the provision of customer support.
We do not sell your personal data to third parties for marketing purposes. We may share your data with third-party service providers who assist in the operation of our platform (including payment processors and game providers), regulatory authorities when required by law, and fraud prevention and anti-money laundering agencies where disclosure is required.
Data collected from New Zealand residents is handled in accordance with the Privacy Act 2020 (NZ) and the requirements of our Malta Gaming Authority licence. You have the right to access your personal data, request corrections, and in certain circumstances request the deletion of your data. Requests of this nature can be directed to support@dukes-casino-nz.com.
11. Intellectual Property
All content on the Dukes Casino website, including but not limited to text, graphics, logos, game interfaces, software, and structural design, is the property of Dukes Casino or its licensed third-party suppliers and is protected by applicable copyright, trade mark, and intellectual property laws.
You may not reproduce, copy, modify, distribute, transmit, display, or use any content from this site for any commercial purpose without our prior written consent. Personal and non-commercial use of the site does not transfer any ownership rights to you.
Game content, including slot titles, live dealer presentations, and instant game formats, remains the intellectual property of the respective software providers and is subject to their separate licensing terms.
12. Liability and Disclaimers
12.1 Limitation of Liability
To the extent permitted by applicable law, Dukes Casino’s liability to you in connection with any matter arising from your use of the platform is limited to the amount of funds held in your registered account at the time the relevant matter arose.
We are not liable for:
- Any loss of winnings or failure to receive winnings arising from a technical malfunction, server outage, or third-party systems failure beyond our reasonable control
- Delays in payment processing caused by your bank, card network, or cryptocurrency network
- Loss arising from your failure to maintain the security of your account credentials
- Loss arising from your use of the platform in a jurisdiction where gambling is prohibited under local law
- Any indirect, consequential, or incidental loss, including loss of opportunity or profit, arising from your use of or inability to access the platform
12.2 Platform Availability
We aim to provide continuous access to our platform but do not guarantee uninterrupted availability. Scheduled maintenance, emergency downtime, or circumstances outside our control may result in temporary inaccessibility. We will use reasonable efforts to notify users of scheduled maintenance in advance where practicable.
12.3 Third-Party Links and Services
Our website may contain links to external websites, including those of game providers, payment processors, and responsible gambling organisations. These links are provided for convenience only. We are not responsible for the content, accuracy, or practices of any third-party site, and their inclusion does not constitute endorsement.
13. Anti-Money Laundering
Dukes Casino is committed to preventing money laundering and the financing of criminal activity. As a condition of our MGA licence, we maintain an anti-money laundering programme that includes customer due diligence procedures, transaction monitoring, and reporting obligations.
We may delay or suspend a withdrawal pending the completion of anti-money laundering checks. In cases where we are legally required to report suspicious activity to relevant authorities, we may be prohibited from informing you that such a report has been made. This is not a discretionary action on our part but a legal obligation.
Players are required to provide accurate information regarding the source of their funds when requested. Providing false information in connection with this requirement may result in immediate account closure and referral to relevant authorities.
14. Complaints and Dispute Resolution
14.1 Raising a Complaint
If you have a complaint about any aspect of your experience at Dukes Casino, we ask that you contact our support team in the first instance:
- Live chat: available 24 hours a day, 7 days a week through the website
- Email: support@dukes-casino-nz.com
- Phone: +64 9 363 2710
Please include your account username, a clear description of the issue, and any relevant transaction references or dates. We aim to respond to all complaints within 72 hours.
14.2 Escalation
If your complaint has not been resolved to your satisfaction following our internal review process, you may escalate the matter to the Malta Gaming Authority. The MGA provides a formal dispute resolution process for complaints that cannot be resolved directly between the player and the operator.
Information on the MGA’s player complaint procedure is available at mga.org.mt.
14.3 Dispute Timelines
Disputes regarding specific transactions or game outcomes must be raised within 30 days of the transaction or event in question. We cannot guarantee that disputes raised outside this period can be investigated effectively due to the limitations of records retention for time-sensitive transactional data.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Malta, as the jurisdiction under which our operating licence is held. Any legal dispute between you and Dukes Casino that cannot be resolved through our complaints process or the MGA’s dispute resolution mechanism will be subject to the jurisdiction of the courts of Malta.
This does not affect any statutory rights you may hold as a New Zealand consumer under applicable New Zealand law, including rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, to the extent those rights cannot lawfully be excluded.
16. Changes to These Terms
We reserve the right to amend these Terms at any time. Where changes are material, we will provide notice to registered players via email or through an on-site notification prior to the changes taking effect. Continued use of the platform following the effective date of any amended Terms constitutes acceptance of those changes.
If you do not agree with any revised Terms, you should cease using the platform and contact us to close your account and arrange the return of any remaining balance.
17. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
18. Contact Information
For any questions regarding these Terms and Conditions, or for any account-related matter, you can reach us through the following channels:
- Email: support@dukes-casino-nz.com
- Phone: +64 9 363 2710
- Postal address: Dukes Casino, Level 2, 205 Queen Street, Auckland 1010, New Zealand
- Live support: available 24 hours a day through the chat function on our website at https://dukes-casino-nz.com/
We encourage all players to reach out directly with any questions before raising a formal complaint. The vast majority of account and payment queries are resolved promptly through our support team without the need for escalation.