License Information

Operator Details and Corporate Registration

Dukes Casino is operated by ProgressPlay Limited, a limited liability company incorporated and registered under the laws of Malta. The company is registered at the Malta Business Registry under company registration number C58305. The registered office of ProgressPlay Limited is located at Level 3 (Suite No. 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta.

ProgressPlay Limited has been operating licensed online gaming services since 2012 and maintains full compliance with the regulatory obligations imposed by its licensing authorities. All gaming activity conducted through https://dukes-casino-nz.com/ is carried out under the direct authority and responsibility of ProgressPlay Limited.

Licence Information

Malta Gaming Authority (Primary Licence)

ProgressPlay Limited holds a Business-to-Consumer (B2C) Gaming Service Licence issued by the Malta Gaming Authority (MGA), the competent regulatory authority established under the Gaming Act (Chapter 583 of the Laws of Malta). The licence details are as follows:

• Licence Number: MGA/B2C/231/2012
• Licence Type: Gaming Service Licence (B2C)
• Date of Issue: 16 April 2013
• Regulating Authority: Malta Gaming Authority
• Regulatory Website: https://www.mga.org.mt

The MGA licence authorises ProgressPlay Limited to offer remote gaming services, including casino-style games of chance, to players accessing the platform from jurisdictions where online gambling is not prohibited by local law. Players may verify the current status of this licence directly through the MGA Licensee Register, which is publicly accessible on the Malta Gaming Authority’s official website.

United Kingdom Gambling Commission (Additional Licence)

ProgressPlay Limited is additionally licensed and regulated in Great Britain by the UK Gambling Commission (UKGC) under account number 39335 (Licence Reference: 000-039335-R-319313-015). This licence governs the provision of services to players based in the United Kingdom and is separate from the services offered through the New Zealand-facing platform. It is disclosed here solely for the purpose of full corporate transparency.

Territory of Service and Jurisdictional Scope

The services available through https://dukes-casino-nz.com/ are made available to eligible players located in New Zealand. ProgressPlay Limited operates this platform under its MGA B2C Gaming Service Licence.

New Zealand does not currently maintain a domestic licensing regime for offshore online casino operators. The Gambling Act 2003 (NZ) addresses land-based gambling and the operations of New Zealand-based entities but does not expressly prohibit New Zealand residents from accessing and using online gaming services provided by operators that are licensed and regulated by reputable foreign authorities. Accordingly, New Zealand residents may lawfully access this platform subject to the age and eligibility requirements set out below.

Players are responsible for satisfying themselves that their access to and use of the platform is lawful in their specific jurisdiction of residence. ProgressPlay Limited does not accept registrations from players located in jurisdictions where online gambling is explicitly prohibited by applicable law. A current list of restricted territories is set out in the Terms and Conditions of the platform.

Age Restrictions and Eligibility

Access to and use of real-money gaming services on this platform is strictly restricted to individuals who are 18 years of age or older. This minimum age requirement applies universally to all registered players, irrespective of the age of majority applicable in any particular jurisdiction.

ProgressPlay Limited operates a mandatory age verification process as part of its account registration and Know Your Customer (KYC) procedures. Players may be required to submit documentary evidence of age and identity before being permitted to deposit funds, access real-money games, or request a withdrawal. In cases where a player is found to be or suspected of being under 18 years of age, the account will be suspended and any funds held will be dealt with in accordance with applicable regulatory requirements.

ProgressPlay Limited does not knowingly permit underage individuals to register or participate on this platform and takes all reasonable steps to detect and prevent underage gambling.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

ProgressPlay Limited is subject to the anti-money laundering obligations imposed by the MGA under the Gaming Act (Cap. 583) and associated subsidiary legislation, including the Prevention of Money Laundering and Funding of Terrorism Regulations as applicable to licensed gaming operators in Malta. These obligations require the operator to maintain and implement robust AML and KYC controls throughout the player lifecycle.

Customer Due Diligence

All new players are subject to standard customer due diligence (CDD) procedures upon registration or, at the latest, prior to the processing of any financial transaction. CDD may include, but is not limited to, verification of:

• Full legal name and date of birth
• Residential address
• Government-issued photographic identity document (such as a passport or driver licence)
• Proof of address, such as a recent utility bill or bank statement
• Source of funds or source of wealth, where applicable under enhanced due diligence requirements

Enhanced Due Diligence

Enhanced due diligence (EDD) is applied where the risk profile of a player warrants additional scrutiny. This may include, without limitation, situations involving players from higher-risk jurisdictions, politically exposed persons (PEPs), or accounts exhibiting transaction patterns that are inconsistent with the player’s stated profile. Players subject to EDD may be requested to provide additional supporting documentation before their account activity is permitted to continue.

Transaction Monitoring and Reporting

ProgressPlay Limited maintains ongoing transaction monitoring procedures to detect suspicious or unusual activity. Where a transaction or pattern of transactions gives rise to a reasonable suspicion of money laundering or terrorist financing, the operator is obligated by law to file a suspicious transaction report (STR) with the competent financial intelligence unit. The operator is legally prohibited from disclosing to any player that a report has been or may be made.

All customer records, including identity documents and transaction histories, are retained for the minimum periods prescribed by applicable law and regulatory requirements.

Data Protection and Privacy

As a company incorporated in Malta, an EU Member State, ProgressPlay Limited processes personal data in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 (GDPR) and the associated national implementing legislation of Malta. The following principles govern the operator’s handling of player data:

• Lawful basis: Personal data is collected and processed only where a valid lawful basis exists, including the performance of a contractual obligation, compliance with a legal requirement, or the legitimate interests of the operator, subject to applicable balancing tests.
• Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
• Data minimisation: Only the personal data that is necessary for the stated purpose is collected and retained.
• Accuracy: Reasonable steps are taken to ensure that personal data held is accurate and, where necessary, kept up to date.
• Storage limitation: Data is not retained for longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable retention obligations imposed by law or regulation.
• Security: Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, disclosure, alteration, or destruction. This includes the use of Transport Layer Security (TLS) encryption across all data transmission pathways.

Players have the right to access, rectify, erase, restrict, or object to the processing of their personal data, subject to applicable legal limitations. Requests relating to personal data may be directed to the operator’s Data Protection Officer via the contact details provided on the platform. Players also have the right to lodge a complaint with a competent supervisory authority.

A full Privacy Policy, which sets out in detail how personal data is collected, used, stored, and shared, is available on the platform.

Responsible Gambling

ProgressPlay Limited acknowledges that, for some individuals, gambling may present a risk of harm. In accordance with its obligations under MGA Player Protection Directive requirements and its own internal policies, the operator maintains a comprehensive framework of responsible gambling tools and safeguards.

Player-Controlled Tools

Registered players may, at any time, make use of the following self-regulation tools through their account settings or by contacting the customer support team:

• Deposit limits: Players may set daily, weekly, or monthly limits on the amount they are permitted to deposit. Any request to reduce a limit takes effect immediately; requests to increase a limit are subject to a mandatory cooling-off period.
• Loss limits: Players may restrict the maximum net loss they are permitted to incur within a specified period.
• Session time limits: Players may set limits on the duration of individual gaming sessions.
• Reality checks: At intervals defined by the player, a notification will be displayed summarising the duration of the current session and the net result to date.
• Cooling-off periods: Players may request a temporary suspension of their account for a defined period, during which real-money gaming access will be unavailable.
• Self-exclusion: Players may request a self-exclusion of a specified minimum duration. During a period of self-exclusion, the player will not be contacted with promotional communications and will be unable to access real-money gaming services. Self-exclusion requests are processed in accordance with MGA requirements and, in applicable cases, may extend to other brands operated by ProgressPlay Limited.

External Support Resources

Players who believe they or someone they know may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations. These include, without limitation:

• Problem Gambling Foundation of New Zealand: https://www.pgf.nz
• Gambling Helpline (NZ): 0800 654 655 (available 24 hours, 7 days)
• GamCare (International): https://www.gamcare.org.uk
• BeGambleAware: https://www.begambleaware.org

ProgressPlay Limited does not provide gambling services to self-excluded players and will not reinstate accounts that are subject to an active self-exclusion without satisfying the requirements prescribed by applicable regulatory guidelines.

Fairness and Game Integrity

All casino games made available on this platform use certified Random Number Generator (RNG) technology to ensure that game outcomes are statistically random and not subject to manipulation. The integrity and fairness of games offered by the platform’s software providers are subject to ongoing independent testing and certification by approved testing laboratories, in accordance with MGA technical standards requirements. Theoretical return-to-player (RTP) percentages for individual games are disclosed within each game’s information panel.

Dispute Resolution

ProgressPlay Limited maintains an internal complaints handling procedure designed to resolve player disputes in a timely and transparent manner. Players who have a concern or complaint regarding the platform or any aspect of its services are requested to follow the process outlined below:

1. First instance: Contact the customer support team directly via the live chat or email channels available on the platform. The support team will endeavour to resolve the matter promptly.
2. Formal complaint: If the matter is not resolved to the player’s satisfaction at the first instance, the player may escalate the complaint by submitting a formal written complaint to the operator. The operator will acknowledge the complaint and provide a substantive response within a reasonable timeframe.
3. Regulatory escalation: If the complaint remains unresolved following the operator’s formal response, players may refer the matter to the Malta Gaming Authority, which provides an independent player dispute resolution service. The MGA’s Player Support function is accessible via the official MGA website at https://www.mga.org.mt. This service is available to players as a right conferred by the conditions of the MGA B2C Gaming Service Licence held by ProgressPlay Limited.

Players are advised to retain records of all communications with the operator for the purpose of any subsequent escalation. The availability of regulatory recourse through the MGA is provided at no cost to the player and does not prejudice any other legal rights the player may have under applicable law.

Regulatory Compliance Statement

ProgressPlay Limited is committed to conducting its operations in full compliance with the conditions of its MGA Gaming Service Licence (MGA/B2C/231/2012), all applicable subsidiary regulations issued pursuant to the Gaming Act (Cap. 583 of the Laws of Malta), and all other applicable legal obligations. The operator co-operates fully with the Malta Gaming Authority in its supervisory and enforcement activities and submits to regular compliance assessments as required by the MGA’s regulatory framework.

This Licence Information page is provided for the purpose of transparency and does not constitute legal advice. Players with specific legal queries are encouraged to seek independent legal counsel. The information contained on this page is subject to update in the event of any change in the operator’s regulatory status or corporate details. Players are encouraged to review this page periodically.

Last reviewed: April 2026